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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.




All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.



To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item, Return Form, and Copy of Purchase Form, and mail your return to the following address:

Radiological Imaging Services

Attn: Returns


328 South 3rd St

Hamburg, PA  19526

United States


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.




The following items cannot be returned:

● Glassware (Tubes)

●  Electronics

●  Personalized equipment specifically created for customer


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● A 5% restocking fee will be charged for all returns in excess of $1,500.00

●Sale items are FINAL SALE and cannot be returned

●Please package return in its original packaging (if any), including any and all paperwork, manuals, packing slips, and invoices


All warranty terms can be found on customer's invoice, or forms supplied by RIS.  
Warranty can and will be voided, if any of the following occurs:

  • Customer does not, or refuses to sign any documents pertaining to warranty repairs.

  • Customer allows other parties besides RIS to repair or handle any equipment sold by RIS. 

  • Customer does not pay their remaining balance (if any) within time frame originally agreed to by RIS.

    • If customer does not pay their remaining balance within 30 days, then RIS has the right to repossess any and all systems which will void any and all contracts. no monies paid will be returned. ​

  • Customer involves RIS in litigation for any reason
    All discounts given pertaining to the warranty will be due upon receipt, and added to the final cost if any warranty rules are broken.




If you have any questions concerning our return policy, please contact us at:



Versions: Updated, June 1st, 2019, August 10th 2019, January 14th , 2020, November 2, 2020 , January 18th 2021, May 9th 2022

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